Data Deletion Instructions

You have the right to have your data deleted. This page tells you exactly how to ask and what happens next. You do not need an account, a subscription, or a login to make a request, and there is no charge.

1. What data this covers

Depending on how you interacted with us, we may hold some of the following. All of it is covered by a deletion request:

• If you messaged a business on Facebook or Instagram and that business uses ReplyReady to answer its messages: the content of your messages and our replies, the Page-scoped user ID Facebook assigned to you for that Page, and any contact details you typed into the conversation (name, telephone number, email address) along with the lead record created from them.
• If you called or texted a business that uses our voice agent: the call transcript, your telephone number, and the lead record.
• If you are a ReplyReady account holder: your account details, business configuration, connected Page records and access tokens, conversation history, and reporting data.

We do not hold your Facebook or Instagram password, your payment card number, your Facebook profile, your friends or followers, or anything from your Facebook account beyond what is listed above. We never received it, so there is nothing there for us to delete.

2. How to make a request

Send an email to privacy@beaffluence.com with the subject Data Deletion Request. Then include the details for whichever situation describes you.

Situation A — You messaged a business on Facebook or Instagram

Include:

• The name of the Facebook Page or Instagram account you messaged.
• The name you use on Facebook or Instagram, so we can locate the conversation.
• Roughly when you messaged them (a month is precise enough).
• Any telephone number or email address you gave them during the conversation.

We cannot search by your Facebook profile URL, because we never receive it — the identifier we hold is scoped to that one Page. The Page name plus your display name is what lets us find you.

Situation B — You called or texted a business

Include the business name and the telephone number you called from. That number is the identifier we hold.

Situation C — You are a ReplyReady account holder

Email us from the address on your account and say whether you want (i) your data exported first, (ii) a specific connected Page and its conversations deleted, or (iii) the entire account and all associated data deleted. You can also disconnect a Page yourself at any time from your dashboard, which immediately deletes the stored access token.

3. Cutting off access immediately, yourself

Separately from asking us to delete data, you can revoke our access to your Facebook assets yourself, right now:

1. Open Facebook Settings → Business Integrations.
2. Find ReplyReady in the list.
3. Choose Remove.

Facebook notifies us the moment you do this. We immediately unsubscribe the Page from our webhook and delete the stored access token, which stops all further processing. Note that revoking access stops processing but does not by itself erase the conversation history already stored — for that, send the deletion request in section 2.

4. What happens after you ask

5. What we may have to keep

We delete everything we are permitted to delete. A narrow set of records must be retained by law or to protect people, and we will tell you if any applies to you:

• Invoices and tax records for account holders — retained seven years as required by tax law. These contain billing name and amount only.
• Records subject to a legal hold, such as an active dispute, subpoena or fraud investigation. Retained only for as long as the obligation lasts.
• A minimal suppression record — enough to remember that you asked not to be contacted, so that we can honour it. This is a hashed identifier and the date, nothing more.

6. How we verify you

We verify identity before deleting, so that nobody can erase someone else's records. Usually replying from the email address or telephone number already in the record is enough. If the request is unusual, we may ask one additional question about the interaction. We will never ask you for a password, a full payment card number, or a copy of a government ID.

An authorized agent may act for you if they provide written permission signed by you.

7. If you messaged a business, that business is involved too

When you message a business, your conversation belongs to that business. We handle it for them under contract. When we act on your deletion request we delete the data from our systems and notify the business of the request. The business may hold its own separate copy — in its own CRM, phone or email — that is outside our systems. To be thorough, send your request to the business as well as to us.

8. If you are not satisfied

Reply to our decision and say you wish to appeal. A different member of our team reviews it and responds within 30 days. Depending on where you live you may also have the right to complain to your state Attorney General, or to your national data protection authority in the UK, EU or EEA.

9. Contact

Be Affluence LLC — Privacy team
1209 Mountain Road Pl NESte RAlbuquerque, NM 87110United States

• Email: privacy@beaffluence.com
• Telephone: +1 (408) 345-5424
• ReplyReady product support: support@replyready.ai

This page is the official data deletion instructions for ReplyReady.ai, a product of Be Affluence LLC. See also our Privacy Policy and Terms of Service.